Job Description

Join a Growing Team of Innovators at Excelerate Technology

Location: Cardiff | Salary: 26,000-28,000 (depending on experience)

At Excelerate, we're passionate about technology and the impact it has on critical services. As a leading provider of advanced communications and technology solutions for emergency services, government agencies, and vital sectors, we're proud to play a key role in keeping people connected when it matters most.

We're expanding -- and we need you to help keep our systems running smoothly and efficiently. If you're an experienced IT professional looking for a new challenge, we want to hear from you!

What You'll Do

As an IT Support Technician, you'll play a pivotal role in:

Supporting network and IT systems: Troubleshooting hardware, software, and network issues to keep operations running smoothly. Optimising system performance: Monitoring network traffic and resolving technical issues in a timely manner. Collaborating with the technical team: Assisting the Network Manager in the installation, configuration, and maintenance of servers and network devices. Maintaining security: Supporting network security improvements, including VPN setup and data protection. Working on exciting projects: Collaborating on key IT tasks and projects, including potential support for proprietary hardware, satellite, AV, and CCTV equipment. Engaging with the broader business: Ensuring our systems are running smoothly and meeting both internal and customer requirements.

What You Bring

We're looking for a candidate with proven experience in IT support, who brings the following expertise and skills:

Essential Experience:

Proven experience with Windows operating systems (Windows 10, 11 Pro, and Server) Hands-on expertise in Microsoft 365 and Teams, with the ability to troubleshoot and optimise Experience with hardware and software troubleshooting, including desktops, laptops, and networked devices Solid understanding of IT infrastructure and security best practices Excellent communication skills, with a focus on customer service
Desirable Experience:

Experience with Active Directory (on-premises and Azure Active Directory) In-depth networking knowledge, including TCP/IP, DNS, and DHCP Hands-on network security experience, including firewalls, VPNs, and data protection Familiarity with VLANs, server technologies, and Anti-Virus products Working knowledge of current communication technologies (VoIP, etc.)

Personal Qualities We're Looking For

We're seeking an individual who's not only technically skilled but also embodies the following qualities:

Customer-focused: You're always thinking about how to provide the best support and service to internal teams and users. Clear communicator: You can break down complex technical issues into simple terms and explain them clearly to others. Proactive problem-solver: You anticipate challenges and come up with solutions before they escalate. Self-starter: You work independently, manage your time well, and tackle tasks head-on. Team player: You enjoy collaborating with others and thrive in a supportive, cross-functional environment. Keen learner: You're excited to stay up-to-date with the latest technology trends and continuously develop your skills.

Why Join Excelerate?

Collaborative work culture: Be part of a dynamic, close-knit team where your ideas are valued, and your growth is nurtured. Impactful work: Your efforts will directly contribute to the success of critical industries, helping keep systems running in emergency situations and beyond. Learning opportunities: Get hands-on experience with cutting-edge technologies and work on exciting projects that shape the future. Great benefits and salary: We offer a competitive salary, employee assistance programme, 25 days annual leave plus bank holidays, pension and Death in Service Benefit.

Ready to Join Us?

If you're an experienced IT professional eager to take the next step in your career, we want to hear from you! Apply now to be part of a team that's driving innovation and making a difference.

Apply Today and Help Power Critical Communications

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person