Job Description

Role: IT Support Specialist 1st line & 2nd line support
Salary: Up to 30K
Location: Chesterfield
Hybrid: Option for work-life balance
Overview:
We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies.
Key Responsibilities:

• Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
• Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Provide support for Microsoft 365, Windows, and other common business applications.
• Perform user administration on Active Directory and other relevant platforms.
• Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
• Utilize remote-control software tools to diagnose and resolve faults.
• Document and maintain IT Help Desk policies and procedures.
• Assist with business and transformation projects, liaising with international technical teams.
• Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.

Working Environment:

• Reporting to the IT Service Manager within a matrix organisation.
• Based at the UK Head Office with a UK-based IT team of six.
• Occasional travel required to support depot IT requirements in the UK and potentially internationally.

Experience & Skills
Functional:

• experience within an IT support function or relevant degree.
• Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications.
• Experience with mobile hardware and software (Android).
• Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM).
• Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified.
• Familiarity with cloud-based solutions and operations.
• Desirable: understanding of compliance, audit, or regulatory requirements.
• Ability to manage workload under pressure and meet tight deadlines.

Personal:

• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication across all business levels.
• Effective planning and organisational skills with the ability to prioritise conflicting tasks.

Skills Required