Job Description

To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
This post is secondment for 7 months due to secondment cover.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post
Main duties of the job
The post holder will be able to:
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):

• Microsoft Windows 11 & 10 (Operating System)
• Microsoft 365 (Click To Run, Office, Vision, Project)
• GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
• GP Managed Print Service (Hewlett Packard)
• Authentication Services (Active Directory, Azure)
• Deployment Services (SCCM, InTune, WSUS)

Provide analysis and advice on the interpretation of data produced by those systems and products.
Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:

• Cegedim
• Community Health Councils (CHCs)
• Dell UK
• EMIS
• GP Practices
• Heath Education and Improvement Wales (HEIW)
• Hewlett Packard
• Hospices
• National Imaging Academy Wales
• NHS Wales Health Collaborative
• NHS Wales Shared Services Partnership (NWSSP)
• Prisons
• Public Health Wales (PHW)

About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Details
Date posted
18 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,516 to 38,364 a year per annum
Contract
Fixed term
Duration
7 months
Working pattern
Full-time, Flexible working
Reference number
025-AC217-0925
Job locations
Technium 2 - Hybrid working
Kings Road
Swansea
SA1 8PH
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder will be able to:
Participate in formal training seminars on the use of the systems and products.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
The post holder will be responsible for:
Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.
Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.
Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder will be able to:
Participate in formal training seminars on the use of the systems and products.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
The post holder will be responsible for:
Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.
Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.
Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.
Person Specification
Qualifications and Knowledge
Essential

• Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
• Commitment to continuing professional development for self
• ITIL Foundation Certificate or demonstrable equivalent experience
• Good general knowledge of common hardware and software applications
• Knowledge of: MS Active Directory MS Windows Server MS Exchange

Desirable

• Registered with a relevant informatics professional body
• PRINCE2 foundation or demonstrable equivalent experience

Experience
Essential

• Experience in providing relevant technical support at the appropriate level

Skills and Attributes
Essential

• Good communication and problem solving skills
• Ability to learn new technologies with minimum supervision
• Ability to analyse and resolve IT issues

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Person Specification
Qualifications and Knowledge
Essential

• Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience
• Commitment to continuing professional development for self
• ITIL Foundation Certificate or demonstrable equivalent experience
• Good general knowledge of common hardware and software applications
• Knowledge of: MS Active Directory MS Windows Server MS Exchange

Desirable

• Registered with a relevant informatics professional body
• PRINCE2 foundation or demonstrable equivalent experience

Experience
Essential

• Experience in providing relevant technical support at the appropriate level

Skills and Attributes
Essential

• Good communication and problem solving skills
• Ability to learn new technologies with minimum supervision
• Ability to analyse and resolve IT issues

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Skills Required