Job Description

Job Category: IT
:
About the role:
We have a great opportunity to join our IT Service Delivery team as a User and Asset Administrator based in our London Office, overlooking Tower Bridge.
You will play a key part in supporting user and asset management. You'll be responsible for ensuring the smooth and timely administration of user accounts, as well as maintaining accurate asset information in line with agreed SLAs
You will be responsible for:

• The creation of all new starters and profiling their laptops
• The on-boarding all new starters
• The processing of leavers and ensuring the return of the IT equipment.
• Maintaining detailed records in the ServiceNow ticketing system and ensuring all tasks and activities are logged and updated in real-time
• To complete daily, weekly and monthly assurance, audits and review tasks in accordance with the controls defined in ISO27001
• Maintaining and continually improving the asset and user registry and processes

Within this role you will also work closely with other Service Delivery personnel to ensure a consistent and high quality support service is delivered to the business.
About you:
We are seeking an enthusiastic individual with a strong willingness to learn new skills and processes. You should enjoy working collaboratively as part of a team while also being confident in working independently. The role requires someone who can work efficiently and effectively under pressure, with the ability to prioritise tasks and manage workloads to completion.
Key Competencies:

• A high level of attention to detail in all aspects of work.
• The ability to maintain accuracy even when working under pressure.
• Strong aptitude for understanding and absorbing complex requirements.
• Excellent customer service skills, with a focus on delivering positive experiences.
• A proactive approach to improving processes and finding better ways of working.
• Flexibility to work both as part of a team and independently.

Experience and Skills:

• Previous experience in a customer service role, demonstrating strong interpersonal and "soft skills".
• Solid administrative skills, ideally including stock management and monthly stock control checks (desirable but not essential).
• Problem-solving ability, with experience in resolving customer requests and managing complex requirements.
• Strong verbal and written communication skills.
• A commitment to continuous self-improvement and professional development.
• Competent with all IT skills, with good working knowledge of MS Word, Excel, and Outlook.

What We Can Offer You:
The opportunity to work for a firm which has been recognised as one of the best places to work in the UK and has been ranked by Great Place to Work for 25 consecutive years.
Excellent benefits, including:

• A hybrid approach to office and remote working.
• 25 days annual leave, with the option to buy up to a week's extra annual leave
• Free private medical insurance, and the option to add family members
• A generous pension allowance
• Life assurance covering four times your annual salary
• The chance of a three-month sabbatical every five years
• Maternity, paternity and adoption leave schemes
• A range of health and wellbeing programmes
• State of the art offices overlooking Tower Bridge, with an onsite restaurant
• Opportunities to flourish in your role through training and personal development

Equal Opportunities:
Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.
At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.
If you have any queries in relation to this position or would like to see a full job description please contact Meg Astley at
#LI-MA1 #LI-HYBRID

Skills Required