It Support

Uxbridge, ENG, GB, United Kingdom

Job Description

Job description



We are Masters of Mindset LTD., and we are a global sales management company that specialises in building hire performance sales teams for large corporate global clients around the world.

With a rapid growth plan in place and our operations ever expanding, we now call upon someone experienced in IT support to join our team at our HQ in Uxbridge, North-West London.

Hours: 5pm - 1am (Mon-Fri)



Job Type: Full-time



Strictly office based.



Salary: 38,000.00 per year



Responsibilities:



First point of contact for all helpdesk support issues raised by stakeholders within the business, headcount capacity will be 110+

Helping with general IT issues (PCs, laptops, and printers) and Office 365 queries

Escalating issues depending on urgency and difficulty in supporting external engineers, including suppliers

Administer user accounts, set up new equipment, and follow internal processes to support the new starters and leavers process, includes access card / clock in-out machine.

Build and coordinate tickets process (use tools such as mailbox, MS teams, Azure etc..)

Answer calls, emails, relating to IT issues including credentials and perform troubleshooting

Getting familiar with system set-up (onboarding) including CRM such as SF

Monitor systems and networks

Liaise with 3rd party suppliers/telecoms suppliers

Leading IT office build such as PC set up, cable management and working with operations to ensure shopping list captures all requirements.

Log and escalate security incidents, ensuring they are handled according to company policies.

Support the deployment of new software, patches, and system updates.

Track and manage IT assets, including hardware, software licenses, and inventory control.

Assist with enforcing IT security policies, including user access controls, password resets, and basic cybersecurity awareness.

Maintain accurate records of support requests, solutions, and troubleshooting steps in an internal knowledge base.

Requirements:



Minimum 2 years' experience working first and second-line support on the helpdesk

Experience working both independently and as part of an IT team in a fast-paced environment

Must be able to produce proof of right to work in the UK by the start of employment and does not require any sponsorship to work in the UK

Desirable experience or ability to learn:



Experience with Microsoft 365 products including Office, Outlook, OneDrive, and Microsoft Teams

Experience using Active Directory to manage users and computers

A strong skillset working with operating systems up to Windows 10/Windows 11

Experience in asset management and tracking of software/hardware

A proven ability to diagnose and fix PC hardware

A very good understanding of Windows Server-based technologies.

A good understanding of networking principles and technologies covering LAN, WAN, and Wi-Fi

A good understanding of AWS, and some practical hands-on real-world experience using it

Basic understanding, of Ethernet, TCP/IP, DHCP, DNS, firewalls

Experience in supporting mobile devices (iOS/Android)

Interested in developing a career within IT and growing your skills and knowledge

Perks:



Own personal laptop

AXA health benefits

A fun working, fast paced environment

Company Pension

Job Type: Full-time

Pay: 37,000.00-39,000.00 per year

Benefits:

Company events Company pension Referral programme
Ability to commute/relocate:

Uxbridge UB8 1UX: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 2 years (required) Customer service: 1 year (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3925796
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Uxbridge, ENG, GB, United Kingdom
  • Education
    Not mentioned