Job Description

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Role Purpose
We are seeking a skilled and proactive System Administrator to join our IT team. This role will be responsible for the maintenance, configuration, and reliable operation of our systems and infrastructure, ensuring maximum performance, security, and availability.
The successful candidate will work closely with the Junior IT Support team in the UK, acting as an escalation point for complex issues, covering the IT Support role when required, and maintaining a range of business-critical technologies.
Key Responsibilities
Systems Administration & Maintenance:

• Manage and maintain Microsoft Intune / AutoPilot for device lifecycle management and configuration deployment.
• Oversee and support our telephony platform Genesys functionality and integration.
• Implement, monitor, and optimise monitoring tools to ensure system health and performance.
• Administer and track SSL/TLS certificates including timely renewals.
• Manage Azure Hostpools and Azure Virtual Machines including performance tuning, backups, and scaling.
• Support and maintain SharePoint sites, permissions, and integrations.
• Manage Microsoft Exchange services, ensuring mail flow, security, and reliability.
• Oversee Explorer Tech systems and ensure operational efficiency.
• Plan, test, and deploy Meraki firmware updates and patching.
• Manage Windows patch management across all servers and endpoints, ensuring compliance and minimal disruption.

IT Support & Escalation:

• Act as an escalation point for the UK-based Junior IT Support role, resolving advanced technical issues.
• Cover the IT Support role as and when required, providing front-line technical assistance to end users.
• Log, manage, and resolve IT support tickets within agreed SLAs.
• Collaborate with internal teams and vendors to troubleshoot and resolve complex issues.

Operational Duties:

• Participate in a scheduled IT out-of-hours rota (additional pay provided).
• Document processes, technical solutions, and standard operating procedures.
• Proactively identify areas for improvement and recommend system enhancements.

Requirements
Essential:
The ideal candidate will have hands-on experience with the following technologies:

• Microsoft Intune / AutoPilot - Endpoint lifecycle and policy management
• Monitoring tools - System health, performance, and alerting
• SSL/TLS certificate management - Installation, configuration, and renewal processes
• Azure Hostpools & Azure VMs - Provisioning, scaling, and optimisation
• Microsoft SharePoint - Administration, permissions, and content management
• Microsoft Exchange - Mailbox management, mail flow, and security
• Explorer Tech - Configuration and support
• Cisco Meraki - Firmware updates and patch management
• Windows patch management - WSUS or equivalent patch deployment and compliance monitoring

Desirable:

• Knowledge of VoIP/telephony systems (e.g. Genesys, Mitel).
• Experience with PowerShell or Power Automate for task automation.
• Exposure to ITIL or formal ticketing processes.

Values & Behaviours
All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location
We aim to find someone who would be office based in our London, Hammersmith office.
Why work for Scott Dunn
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
• We give you the tools to succeed - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion
At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.
Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.
Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.
Applications close:

Skills Required