Job Description

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What's in it for me?

Hybrid (1-2 days per week in our London Office) Discretionary bonus of your basic salary, dependent on personal and company performance; Charity Days Individual, dedicated Training & Development budget Pension Bike to work and other relevant schemes
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About the Role

As an IT Systems Analyst at Penta Group, you'll be the go-to person for handling in-depth

technical problems, whether it's infrastructure, security, or advanced user support. In addition to

end-user support, you'll help shape and carry out our IT roadmap, lead key projects, and work

closely with teams across the company to make sure tech initiatives get delivered smoothly and

effectively.



This role is an excellent fit for someone who is not only technically sharp but also enjoys seeing

projects through to completion, solving problems at scale, and collaborating with leadership to

help grow and improve IT operations.

Key Responsibilities

Provide expert-level support and root-cause analysis for persistent or critical technical issues. Support infrastructure-related tasks such as servers, networking, identity management, and security tools (e.g., EDR/MDR/SOC). Work with third-party vendors and MSP partners to ensure seamless IT operations. Create and maintain detailed documentation, procedures, and knowledge base articles. Mentor and support junior IT staff across all levels.
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About You

Qualifications

5+ years of IT support experience in a mid-to-enterprise scale environment. Proficiency in advanced Microsoft Azure and Google Workspace environments, network troubleshooting, cloud platforms, and security tools. Project coordination or leadership experience is a plus. Strong analytical skills and the ability to work independently or in cross-functional teams. Industry-recognized certifications in areas such as infrastructure, security, cloud platforms, and/or project delivery. Examples include CompTIA Security+, AWS or Azure Administrator, Google Workspace certifications, ITIL Foundations, or project-based certifications like PMP, PMI-ACP, or Certified ScrumMaster (CSM). Equivalent experience or a strong project track record is also valued.
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About us

Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies.



Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.