Job Description

IT Systems and Support Lead
35,000 - 40,000 + extensive benefits
Full Time / Permanent
On Site / Central Birmingham
Company and Role
My client are an established but very ambitious PE backed business who are embarking on another period of growth and transformation. I am looking for a driven and experienced IT Systems and Support Lead to join them.
We are looking for the IT Systems and Support Lead to have a mix of strong technical IT support skills as well as the ability to manage internal projects, oversee integrations and manage third party supplier relationships.
This is a full time, permanent role based in Birmingham City Centre, within a short walk from Birmingham New Street, Moor Street and Snow Hill train stations.
Responsibilities

• Become internal SME for core applications and provide 1st / 2nd line technical support.

• Resolve logged errors in a timely manner and escalate to external IT Services provider where needed.

• Manage relationships with third party suppliers to ensure escalated issues are resolved in a timely and satisfactory manner.

• Administer, set up, upgrade and support hardware and software for new starters and the wider business.

• Support in maintaining databases and ensuring system security.

• Provide technical support during new product / system implementations and internal change projects including assisting in the deployment of new system functionality.

• Documenting processes, assets and performing diagnostic tests.

• Training end-users on hardware functionality and software programs.

Skills and Experience required

• Proven experience in a similar IT Systems Support role ideally within an SME or high growth environment.

• Ability to build and manage third party supplier relationships.

• Technical and application support experience to 2nd line level

• Strong understanding of user configuration, security/management methodologies and O365 administration.

• In-depth knowledge of computer hardware, software, platforms and networks.

• Must have a mature and proactive approach to problem solving.

• Ability to determine IT needs and train end-users.

• Any of experience supporting CRM systems / Dynamics 365 is desirable but not essential.

• Qualifications e.g. Microsoft Administrator MS-102 or willingness to work towards preferred.

Please apply via the link or contact matthew.stone@akkodisgroup.com for more information.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Skills Required