Job Description

The IT Systems team is responsible for implementing and operating core IT systems and services used across Trustpilot's global offices to enable employees to access IT services securely and efficiently.
As an IT Systems Engineer, you will have an important part in evolving and building the internal IT infrastructure and services in a cloud environment working with SaaS solutions and cloud architecture.
This will be a 12 month FTC (Maternity Cover).
In your role, you will:

• Manage the entire lifecycle of Trustpilot's corporate devices through Jamf and Intune.
• Administer and deploy first and third-party updates across all device estate
• Configure and implement scalable SaaS solutions (requirements gathering, architecting, configuring, and team training).
• Create and maintain technical documentation of systems and processes.
• Investigate system and security alerts and provide incident response.
• Handle tickets of incidents and Service Desk escalations.
• Participate in internal and cross-functional projects involving stakeholders of all levels.

We are looking for people with:
Expertise in MDM technologies across all form factors, including:

• Platform Management: Intune and Jamf
• Software Lifecycle: Application Packaging and Deployment, Patch and vulnerability management
• Security & Configuration: Security policy/profile enforcement, Configuration management
• System Health: Maintenance and System Hygiene of MDM platforms and device estate
• User Experience: End user experience customisations, Device Enrollment

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!
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Skills Required