Job Description

IT Support & Systems Technician

Job Type:

Full-time, office based (Mainly Leeds, LS11)

Location:

Multi-site (travel required)

Reports to:

IT Manager

Salary:

Up to 35k

About the Role

We're looking for a proactive

IT Support & Systems Technician

to join our growing organisation. You'll be the go-to person for day-to-day IT support, Microsoft 365 administration, device setup, and basic infrastructure tasks across multiple sites. If you enjoy solving problems, supporting end users, and working with a wide range of technologies, this is the role for you.

Key Responsibilities

Deliver responsive

1st and 2nd line support

for Windows and macOS users. Diagnose and resolve issues across Windows, macOS, and bespoke internal systems. Manage user accounts, MFA, and core

Microsoft 365 admin

tasks. Set up, configure, and maintain end-user devices, hardware, and software. Assist with the deployment of firewalls, switches, and business-grade equipment. Maintain accurate

IT asset records and documentation

. Support onboarding and offboarding of users. Travel to other sites to assist with installations, troubleshooting, and maintenance.

Required Skills & Experience

Strong troubleshooting skills, particularly with

Windows

environments. Ability to learn and support bespoke internal applications. Previous experience in an IT support role within an SME environment. Working knowledge of

Microsoft 365, Exchange, and Azure

administration. Understanding of networking fundamentals (TCP/IP, DNS, firewalls, VPNs). Full, clean driving licence. Basic

PowerShell

knowledge.

Desirable Skills

Experience supporting

Apple

devices. Knowledge of small-business firewalls (e.g.,

UniFi

or similar). Familiarity with CRMs. Exposure to procurement and liaising with vendors. Experience with automation or systems administration tasks. Background in IT asset management.

Why Join Us?

You'll be part of a supportive and fast-moving team where you can build your skills, get involved in interesting projects, and help shape how technology supports our organisation.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free parking On-site parking Referral programme
Work Location: In person