Job Description

Hopwood Hall College

Middleton
33,233 - 36,706 per year


Expiring soon

Job type:

Full Time, Permanent

Apply by:

2 July 2025

Job overview

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Duties

1. Contribute to the development and implementation of the technical aspects of the IT strategies including desktop and server builds, deployment methods, security and messaging systems and network and telephony management.


2. Contribute to and at times lead the project management of capital and departmental projects, technical rollouts and other improvement initiatives, by utilising the resources of the team and working alongside stakeholders to ensure the effective and seamless implementation of projects. A clear focus on planning, organising, implementing and monitoring projects, to achieve deadlines and minimise disruption to teaching, learning, and other business operations.


3. Contribute towards the development of a highly effective IT service where all customer support requests are responded to effectively, including developing and regular contribution to the continuous service improvement register and knowledge base.


4. To champion exceptional levels of customer service and assist in embedding customer service principles across the IT Services Team.


5. Assist the Helpdesk Coordinator and wider IT Services Team in embedding ITIL principles to bring about efficiencies and implement best practices.


6. To serve as an intermediary between the 1st line and 3rd line support function, dealing with complex incidents in a 2nd line capacity, including systems, services and the IT network to bring about positive developments and solutions.


7. Contribute to the College's Cyber Security measures and take ownership of elements of the security estate.


8. Serve as an escalation point to IT Technicians and Apprentices, assisting with technical support matters across all levels, with a focus on complex tickets.


9. Share responsibility with Senior IT Service Team members for IT Security at all levels including patch management and server maintenance schedules.


10. To liaise with third parties and external support and suppliers to facilitate ticket resolution and projects.


11. Take ownership of specific IT functions.


12. Contribute to the development and operation of the college's Information and Communications systems. Which includes hardware, applications, systems software and data communications.


13. Testing of IT systems, software applications, communications equipment and IT disaster recovery procedure.


14. Maintain adequate technical support to cover the operational needs of the College across all sites, during operational hours, in an efficient and effective manner, making best use of resources.


15. Contribute to the procurement, installation, configuration and sizing of IT systems, software applications, communications infrastructure and any other IT equipment requirements e.g. Classroom Technology.


16. Contribute to the network security on all technologies including the electronic resources and devices, to ensure that security of College data is maintained.


17. Organise essential IT audits to ensure a functional, safe and accessible IT estate.


18. Maintain corporate inventories of hardware, software, infrastructure, etc. through the asset management system.


19. Maintain and contribute to the College's IT Disaster Recovery procedure.


20. Any other duties of a similar level of responsibility as may be required.

About

Hopwood Hall College

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Hopwood Hall College

Rochdale Road, Middleton
Rochdale
M24 6XH
United Kingdom

+44 161 6437560

Hopwood Hall College is a further education college located in Rochdale, Greater Manchester. The college was first established in 1992, and since its founding has seen extensive redevelopment and modernisation, including the installation of a brand-new technology centre in 2012 which provides facilities for studying motor vehicle maintenance, engineering and brickwork. Although the college had previously contained its own sixth form centre, since 2010 Hopwood Hall has concentrated solely on vocational qualifications for school leavers, along with its extensive adult-education programmes. The college occupies two main sites, located close by to each other in Greater Manchester, each providing a range of high-quality teaching facilities.

Principal

Julia Heap

Values and Vision

Hopwood Hall College offers a huge range of subjects from entry-level courses up to foundation degrees, with part-time provision available for adult students looking to pursue their qualifications while working. In terms of younger students, Hopwood Hall begins accepting students at age 14, providing entry-level vocational qualifications and, potentially, apprenticeships for Key Stage 4 pupils looking to study outside of school. We have a purpose-built Salon, Restaurant and Technology Centre as well as extensive Sports and Animal Care facilities. Outside of study, the college also works hard to foster a sense of community among its students, playing host to a range of recreational common areas for students to relax and socialise.

Ofsted

"Leaders and senior managers have re-focused the college's community learning provision. They have established good links with community groups to engage with learners who have not participated in education and training for some time. These learners benefit from the development of their essential English and mathematical skills, including English for speakers of other languages; they are progressing to further study and/or employment."



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