Job Description

Overview

We are looking for a dedicated IT Support to provide technical assistance and support to Digital Urban. The successful candidate will be responsible for resolving hardware and software issues, maintaining network infrastructure, and delivering exceptional client support.

Responsibilities

- Systems Administration & Infrastructure

Network Optimization:

Proactively identify opportunities to improve network infrastructure and internal systems to make workflows easier and more efficient.

OS Management:

Install, configure, and maintain both

Linux

and

Windows

operating systems on bare-metal machines and virtual environments.

Remote Access (Parsec):

Manage our Parsec remote access environment to ensure seamless, low-latency access for clients. This includes setting up new model machines and provisioning user access.

System opperations:

Keep machines running smoothly by removing digital clutter, performing disk cleanups, and optimizing performance.

Cloud Monitoring:

Monitor AWS instances for uptime/stability.

Software Management:

Execute regular software upgrades, patch management, and firmware updates across all devices.

Security:

Oversee password management, run regular malware/antivirus scans, and ensure security protocols are followed.

- VR Event Operations & Logistics

Multiplayer Network Support:

Set up and diagnose issues with

offline LAN environments

used for multiplayer VR, ensuring low latency and stable connections.

Event Preparation:

Prepare kit for events, including VR software updates and rigorous hardware testing (Quest, Vive, Varjo, etc.).

Logistics:

Create accurate equipment manifests, physically pack flight cases, and load the company van for safe transport.

On-Site Support:

Travel to events to manage the setup and close-down of VR stations, ensuring professional cable management (labeling cables/ports).

Live Troubleshooting:

Act as the technical lead during events, ensuring hardware functions perfectly under pressure.

- Client Support & Communication

Client-First Approach:

Prioritize client issues to resolve them quickly and efficiently, ensuring high satisfaction.

Communication:

Handle phone queries professionally.

Proactive Check-ins:

Regularly "check in" with clients to ensure their connection is stable and they are happy with the service.

Access Assistance:

Help clients gain access to their models, both remotely and face-to-face at events.

- Quality Assurance & General Maintenance

Hardware Maintenance:

Troubleshoot and repair PC hardware, laptops, and office printers/scanners.

ISO 9001 Compliance:

Assist the team in maintaining ISO 9001 standards through strict documentation and policy updates.

Asset Management:

Maintain a strict, up-to-date asset register for all hardware.

File Management:

Ensure client data and models are stored, organized, and backed up correctly.

Requirements

Essential Skills

Proficiency in installing and managing

Linux

and

Windows

Operating Systems. Experience managing remote desktop tools (specifically

Parsec

).

Networking:

Ability to troubleshoot LAN connectivity for offline/local multiplayer setups. General IT troubleshooting (Printers, Hardware repairs, File management). Physical ability to perform manual handling tasks (lifting equipment cases/loading vans).

Personal Traits

Quick Learner:

Technology moves fast; you must be eager to learn new systems and workflows.

Works Well Under Pressure:

You can troubleshoot effectively in time-critical live event environments.

Organized:

You take pride in tidy cabling and clutter-free digital workspaces.

Polite & Professional:

You are comfortable speaking to clients on the phone and in person.

Benefits & Working Conditions

Flexibility for nights, weekends, and travel Working some evenings and weekends - events don't stick to 9-5! Weekend work is compensated with time off in lieu. Full UK driving licence, confident driving vans into city centres
We are looking for a fast turnaround, so interviews will begin on Monday, January 5th, 2026. If selected for the role, you would shadow our current Technician as part of the onboarding process.

If you have any enquiries, please contact

Stuio@digitalurban.place

www.digitalurban.place

Job Types: Full-time, Part-time

Pay: 25,350.00-29,250.00 per year

Expected hours: No less than 20 per week

Benefits:

Company pension Flexitime On-site parking Work from home
Work Location: Hybrid remote in Bakewell DE45