Job Description

We're seeking a dynamic and hands-on IT Lead to support and enhance our operational technology infrastructure. Reporting directly to the Billing Manager and working closely with senior management, the successful candidate will play a key role in maintaining and evolving our metering and billing systems, resolving hardware and software issues, and delivering effective IT support across the organisation.

This is a varied role that combines technical problem-solving with fieldwork. You'll work on-site with hardware, collaborate with our Technical Team, and contribute to the continuous improvement of our systems and processes. If you are a self-starter who enjoys troubleshooting, learning new technologies, and working independently, we'd love to hear from you.

Company Overview

Watkins Energy is an exciting energy company set up in July 2019 with the aim of providing best in class customer services in the rapidly growing heat market. Offering holistic end-to-end services, Watkins Energy specialises in the design, construction, and ongoing operation and management of both small and large-scale heat networks - operating and maintaining energy centres which supply heat to several thousand properties across London and the South-East.

Our ethos is driven by the importance of designing and installing reliable and efficient heat networks, making sure they are maintained and operated to the highest standards. This is demonstrated through our Registered Participant status of the Heat Trust - a voluntary consumer protection standard. By voluntarily registering all our sites with Heat Trust, we're actively showing leadership in a growing sector and a clear commitment to offering our customers excellent service and protection.

With a customer service approach underpinned by pre-empting our customers' needs and establishing a relationship built on confidence and trust, we're fast becoming the heat provider of choice. Taking time to understand the needs of our clients, and with a strong focus on establishing long-term partnerships with Developers, Managing Agents, Local Authorities and Housing Associations, Watkins Energy is going from strength to strength - offering employees opportunities for career progression.

Objective/purpose

To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing metering and billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows.

Principal roles and responsibilities

Provide responsive and effective IT support to internal teams. Maintain, troubleshoot, and enhance our metering and billing system. Tracking and ensuring connectivity of meters, investigating and resolving issues with non-communicating meters in collaboration with technical staff and field engineers. Travel to sites to install, repair, and configure metering hardware. Assist in generating and sending bills via the billing platform. Contribute to the development and optimisation of internal IT workflows and processes. Working with software suppliers to create, test and implement new solutions. Carrying out other tasks and duties as required appropriate to the post.

Knowledge, Skills and Experience Required

Essential:

Proactive and self-motivated with a strong sense of ownership. Strong organisational skills with the ability to manage and prioritise your own workload. Excellent analytical and problem-solving skills. Eagerness to learn and adapt to new technologies. Comfortable working independently and as part of a team. High attention to detail and accuracy. Full training will be provided; however, a minimum of 2 years' IT experience is required. Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders. Clean full Driving licence.

Preferred Skills and Experience:

Experience with Microsoft Dynamics Business Central. Familiarity with router configuration and troubleshooting. Proficiency in Power Automate (essential). Exposure to Power BI and Microsoft Fabric (preferred). Broad IT knowledge across hardware, software, and networking. Willingness to travel and work on-site as required.
If you're ready to make a difference in the energy sector through your IT expertise, we invite you to apply today and join us at Watkins Energy!

Job Type: Full-time

Pay: 25,500.00-28,000.00 per year

Benefits:

Casual dress Cycle to work scheme Life insurance
Education:

GCSE or equivalent (required)
Experience:

IT support: 2 years (required)
Work Location: In person