Job Description

About the Employer

Company Name - Invoco Ltd

We're a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we're growing fast and passionate about delivering brilliant customer experiences. Joining our team means you'll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who'll help you build a strong foundation for your future career in tech.

7 The Courtyard, Buntsford Drive
Bromsgrove
B60 3DJ

Overview

Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You'll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development.

What you'll do at work

Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You'll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role

Skills Required

Communication skills IT skills Attention to detail Administrative skills Number skills Logical Creative Initiative
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Essential qualifications

GCSE in:

English (grade 4) Maths (grade 4)

Training to be provided

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22 month, nationally recognised qualification through TDM This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
This is a Level 3 qualification. Knowledge Areas Include:

Hardware and Networking Software and Security ICT Administration

After this apprenticeship

Opportunity to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme
Job Types: Full-time, Apprenticeship

Pay: 18,200.00 per year

Work Location: In person