Job Description

About the Employer

Company Name - John Finch Computers Ltd

We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology.

Mortimer House
Holmer Road
Hereford
HR4 9TA

Overview

Are you someone who enjoys trouble shooting hardware and software issues? Do you like talking to customers? If this sounds like you, we invite you to join our growing team at John Finch Computers Ltd, where you'll start your career in IT by offering our customers technical IT support and services. customers.

What you'll do at work

Key Responsibilities:

First-line support via phone, email, or ticketing system Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365) Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment Provide professional, friendly customer service

Skills Required

Communication skills IT skills Attention to detail Problem solving skills Administrative skills Logical Creative Non judgemental Patience
Minimum of 4 X GCSEs grades 9-4 (A*-C) including English and Mathematics We support a number of schools within Herefordshire, so a DBS will be required eventually.

Essential qualifications

GCSE in:

English (grade 4) Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

After this apprenticeship

Opportunity to progress to full-time employment for the right individual.

Job Types: Full-time, Apprenticeship

Pay: 16,000.00 per year

Work Location: In person