Job Description

The Role

We are seeking a proactive and motivated

Information Communications Technician Apprentice

to join our growing IT team. This is an excellent opportunity for someone looking to begin or develop their career in IT support and communications technology within a dynamic and evolving environment. Working alongside experienced IT professionals, you will play a key role in supporting a wide range of IT and communications activities, ensuring our systems, networks, and users operate efficiently and securely.

Contract Type:

Apprenticeship

Pay:

Apprenticeship wage

Apprenticeship Standard:

Information Communications Technician - Level 3 Standard

Key Responsibilities

IT Support & User Assistance

Provide first-line support for IT systems, applications, and devices.

Assist in troubleshooting hardware, software, and network issues.

Support the management of user accounts, permissions, and access to systems.

Network & Systems Maintenance

Help maintain the organisation's networks, servers, and communication systems.

Support updates, patches, and configuration changes to ensure systems are secure and operational.

Assist in maintaining accurate records of IT assets and system configurations.

Communications Systems Support

Assist with the installation, maintenance, and support of communication technologies, such as VoIP, email systems, and collaboration tools.

Monitor performance and report issues to ensure reliable service for users.

Security & Compliance

Follow IT security policies and procedures to protect systems and data.

Support routine audits, compliance checks, and documentation of IT processes.

Stay informed about emerging IT technologies, tools, and best practices.

Training & Awareness

Help support colleagues in using IT and communications systems effectively.

Contribute to the creation of user guides or training materials.

Promote good IT practices and awareness across the organisation.

About You

Enthusiastic about IT and eager to develop technical and communication skills.

Strong attention to detail with a logical and problem-solving mindset.

Good written and verbal communication skills.

Comfortable using IT systems and digital tools and keen to learn new technologies.

Able to work effectively both independently and as part of a team.

NOTE: Please be aware that the duties and responsibilities outlined above are not exhaustive, nor are they shown in the order of priority or frequency. They may be varied from time to time after consultation with the post holder.

Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff, freelancers and volunteers to share this commitment. All successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references as part of our safer recruitment process.

Job Types: Full-time, Apprenticeship

Pay: 13,741.00 per year

Ability to commute/relocate:

Royal Tunbridge Wells TN4 0BD: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: In person