Job Description

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.
It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.
Working as a member of a successful, technical team you will be involved in the deployment, administration, and support of enterprise infrastructure across multiple sites to ensure service availability and successful delivery of solutions.
You will be primarily responsible for the administration of enterprise desktop infrastructure. You will be exposed to a broad range of industry leading technology and your focus will be the management and support of key technologies including Windows, web applications, VoIP, Office 365, Personal development is key within the team and opportunities to expand skillsets are regularly available and supported.
This is a hybrid position requiring office attendance at our Worcester location twice a week. During your probationary period, or in the early stages of your apprenticeship training, you may be required to attend the office more frequently.
Key responsibilities

• Act as an initial point of contact for internal IT related support requests
• Maintain, repair & testing for internal IT Infrastructure and items required in the field including Desktop PCs and Laptops, Telephones, Peripherals and Servers as necessary
• Maintain and support network connectivity including switches and patching
• Organise and dispatch hardware and software for system upgrades
• Enforce the Open GI IT policy in line with required governance/compliance. Ensure that the standards and procedures set out within are understood and adhered to by all personnel
• Maintain accurate computerised records for all calls logged
• Respond to issues logged to appropriate SLA's and KPI's
• Own logged support requests until resolved or escalated to the appropriate team
• Maintain technical documentation used by Internal Infrastructure
• Perform any other duties that are reasonably required from time to time
• Availability for on-call duties where required
• Follow change management procedures
• Be able to work flexible hours to provide necessary levels of support cover, complete projects, undertake maintenance or participate in significant support activities
• Repair & testing of hardware

Experience, Qualifications and Skills

• Full driving licence (desired)
• Proven troubleshooting skills
• Excellent phone manner
• Basic understanding of PC architecture and networks
• Ability to work well under pressure
• Ability to communicate effectively with users at all levels of the organisation
• A flexible approach
• An eagerness to undertake new challenges
• Driven, ability to work unsupervised on tasks
• Flexible approach to daily tasks
• A thorough and responsible attitude towards security
• Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
• Methodical and disciplined in approach to project tasks, able to deliver to agreed timescales

Mission and Values
Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate to continually deliver for our customers:

• Accountability: We own our actions and shape our success on the results we deliver
• Innovation: We tackle challenges with fresh thinking and bold ideas
• Teamwork: We work together, recognising we can't do this without each other
• Trust: We build trust on integrity, transparency and respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.
Benefits package

• Salary of 17,000 per annum depending on skills and experience.
• Company pension.
• Bonus opportunity.
• Life assurance and critical illness cover.
• Cycle to work scheme.
• Perkbox - an exclusive platform offering a wide range of discounts and benefits.
• Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme.
• A hybrid approach to work.
• Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work.
• Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together.
• Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders.

Please note, this is a hybrid position requiring office attendance at our Worcester location twice a week. During your probationary period, or in the early stages of your apprenticeship training, you may be required to attend the office more frequently.
To apply, please complete the application form and submit your CV. We look forward to hearing from you!

Skills Required