Job Description

We are looking for an individual who is familiar with IT systems and technology to help with our maintenance and troubleshooting. The successful candidate will also be responsible for installing, configuring, operating and maintaining networks and servers. This is an exciting opportunity to join our growing team. We provide a variety of IT and Telecommunications products and solutions to our customers and no two days are the same. This role will be both field and office based.

Responsibilities:

Install, administer, and troubleshoot computer hardware and software. Provide onsite and remote telephone, workshop and email technical support. Diagnose and resolve hardware and software issues for PC's/laptops, printers, tablets, servers and other devices. Manage a helpdesk and handle calls from users. Install and configure PC hardware, peripherals, networking equipment, and software. Install and assist with the monitoring of Anti-virus, RMM and back-up systems. Maintain inventory of IT equipment. Install, create and configure enterprise systems, such as email and intranet sites and data migration. Programme and install VOIP phones and cloud based systems. Keep strategic documents up to date. Manage the overall function of the information technology department. Deal with IT consultants.
Skills, Knowledge and Experience:

A track record of working as a team and taking ownership and responsibility for building strong relationships with customers Able to prioritise and work to deadlines. A high standard of written and verbal communication Proven experience of providing IT installation & support and the troubleshooting of hardware and software issues. Able to deal with confidential and sensitive information with tact and discretion. PC Workstations, Windows OS, Apple OS, MS Server hardware and software Office Applications including Microsoft Office 2010 - 2016 Cloud Services including Google, Microsoft Office 365 and exchange. Knowledge and practical experience of configuring Routers, Firewalls, VPN's, Active Directory, Office 365 Security & Anti Virus software and Backup Systems Network protocols & principles, IPv4, IPv6, LAN's, WAN's vLAN's & WiFi security methods.
Essential:

A high standard of written and verbal communication Experience with Routers, Switches & WiFi devices, general Networking. CAT 5e / CAT 6, cable instillation and management. Well developed problem-solving skills Full UK driving licence Dyfed based or willing to relocate
Please apply with a covering letter and CV. Should we receive a high volume of applications, we will only contact candidates who we wish to invite to interview. Salary will be dependent on experience and probation period.

Job Type: Full-time

Salary: 25,000.00 -29,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Carmarthen, Our Main office: reliably commute or plan to relocate before starting work (required) Will cover Pembrokeshire, Carmarthenshire and Ceredigion with some further a field on an occasion, with plenty of prior notice provided.
Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Additional pay:

Commission pay Yearly bonus
Benefits:

Additional leave Company car Company events Company pension On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Carmarthen SA31 3BH: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:

drivers licence (preferred)
Willingness to travel:

50% (preferred)
Work Location: In person