Job Description

IT Technician
As an IT Technician, you will be responsible for the daily resolution of end-user support requests and setup, repair, and troubleshooting of end-user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues, including network connectivity, whilst providing support to all employees.
Job Role Responsibilities

• Directly resolve end-user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Adhere to company IT policies
• Reach out to senior IT staff for guidance on higher-level issue
• Set up and configure new systems
• Maintain company PC image
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Manage equipment in customer immersion room
• Keep users appraised of status of system repairs
• Advise manager and senior IT staff of end user policy violations
• Offer suggestions to reduce recurring issues or improving end users computing experience
• Ask for help - report unresolved issues and ask senior IT staff for help when necessary
• Supporting PCs, in an Active Directory environment
• Researching and troubleshooting software and hardware issues
• Network connectivity troubleshooting
• Staying on top of technical security issuesresolving malware/antivirus infections
• Looking for technical upgrades (Meeting Room, automation) which can benefit the business.
• Dealing with Mobile Phone setups
• Maintaining company asset list
• Training new starters on their devices, system and software
• Resolving and logging end-user IT tickets
• Maintaining internal servicedesk

Job requirements

• High level of IT knowledge and skills, particularly within a business environment.
• Forward thinking and a problem solver.
• Ability to juggle tasks and prioritize correctly.
• Keep up to date with new technologies.
• Approachable and able to work as part of the wider team.
• Ability to work as part of a team and display teamwork.
• Remains calm under pressure
• Able to drive, and willing to cover UK, including overnight stays where necessary to provide support to all Bechtle UK locations as and when required.

What we offer

• 25,000 +- 29,000 depending on experience. Up to 500 per quarter bonus structure
• Location - close to the M4 with a modern, up to date living space and ample parking
• Culture - Social events, Supportive, Fun, Hard working
• Perks - Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits
• Annual Leave - 25-30* days plus B.H's + optional 2 weeks unpaid. *Increases with time spent

Experience

• Proven track record in a similar role.
• Understanding of IT needs and requirements with a SME.
• 1-2 years' experience in a similar role would be beneficial.
• Interest in IT, gaming, technical elements of IT

Reports to: Head of Internal IT
Bechtle is one of Europe's leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems.
Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935

Skills Required