Job Description

Job description

Position

The position of Full Time (Part Time considered), 2nd Line IT Support & Field Engineer will be based from our head office in Colwyn Bay, North Wales.

You will be an outstanding 2nd Line IT Support Engineer willing to work in a varied role where you will work with multiple customers and modern technologies alongside a dedicated team of technical professionals. All this while working with the latest technologies to support our rapidly growing customer base.

Main Duties

Provide ongoing support to the 1st Line Team to help upskill and improve knowledge

Ensure all knowledge base documentation is accurate and up to date

To support and maintain Microsoft Server/ Desktops and Azure Cloud environments

Resolve customer issues within the agreed SLAs

Escalate issues to the 3rd Line Support Team where necessary

Undertake IT project work as instructed by the Projects Team

Comply with all relevant legislative and legal requirements, including industry regulations

Essential Skills

Exceptional customer service skills and telephone manner

3 years'+ experience working on a service desk

Working with 3rd party software/solution providers

Desktop & Server experience

Familiarity with laptop and desktop builds

Active Directory Administration (passwords, users, groups, permissions)

Azure Active Directory Administration (Modern Workplace Administration)

Office 365 Administration including SharePoint, Teams, OneDrive etc

Wireless configuration and management

Experience with Managed Switches (vlans)

Firewall & router configuration, upgrades and management

Who you are

Excellent customer service is at the heart of what we do.

Computer Solutions Cymru Ltd are seeking a proven technical professional with a methodical approach to problem-solving who is equipped with the skills and ability to deliver service at the extremely high standard our customers rightfully expect from us. An enthusiastic "can do" individual who will be a welcomed addition to a dedicated team in a great environment. Willingness to learn from others while sharing knowledge, especially with the more junior members of the team, all striving to benefit and add value for our customers. You will be keen to learn and progress at every opportunity.

Notes

37.5 hours a week Mon-Fri. Due to the nature of the job, some work at weekends and outside of normal hours may be required. A company vehicle will be provided as this will be required. A full, UK driving licence is essential.

Salary from 28k dependant on experience.

Benefits

Competitive Company Pension Scheme enrolment

Membership to WHA Medical Scheme

Company Mobile Phone

Company Uniform

Company Vehicle

To Apply

If this role ticks your boxes, send an up-to-date CV and short cover letter telling us why you're interested and how we might work together.

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company car Company pension On-site parking Private medical insurance Sick pay
Schedule:

Day shift Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: Hybrid remote in Colwyn Bay LL29 8NB

Reference ID: 2nd Line IT Support & Field Engineer

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Private medical insurance
Schedule:

Monday to Friday
Work Location: Hybrid remote in Colwyn Bay LL29 8NB