Job Description

Description :
As an IT Technician I you will be responsible for:

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a "hands on" working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed. Information Technology.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

Proficiencies

• Excellent customer service skills.
• Analytical skills.
• Excellent verbal and non-verbal skills.
• Communicating with large and small groups.
• Training and new employee orientation.

Software

• Basic proficiency in using and basic proficiency in administering:
• Windows desktop operating systems.
• Mac OSx systems.
• iOS devices.
• Microsoft Teams.
• PC and Laptop Hardware.
• Ticketing systems.
• Audio Visual systems.

Certifications/Education

• An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred.

Skills Required