Job Description

IT TECHNICIAN - FULL TIME - LONDON, UK
Who We Are:
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.
Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.
At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.
The provision of IT Support in the form of Incident Management and Service Request fulfilment for the END Clothing IT Services across Head Office, Warehouse and Retail locations.
Here's a breakdown of what you'll be doing:

• Receive, record and investigation of IT incidents

• Manage Service Requests such as New Starter requests, replacement hardware etc.

• Provision of 1st, 2nd and in some cases 3rd line support

• Perform daily checks to ensure IT Services are running smoothly

• Manage and maintain On premise and Cloud infrastructure including:

• Virtual hosts and machines

• SAN/NAS

• Backups

• UPS

• Active Directory

• DHCP

• DNS

• SaaS platforms

• Manage and maintain all network systems including:

• Switches

• Security appliances

• Telephony system

• Provide end user training on new and existing systems

• Liaising with 3rd Party Support vendors for quotations and support issues

Who we're looking for:

• Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks. Knowledge can be acquired through a combination of job-related training and considerable on- the-job experience. Operates within a defined role, with some autonomy in how tasks are delivered.

• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.

• Provides on the job training/support for new team members. May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions. May act as coach/ mentor.

• Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines. Responsible for checking the quality and accuracy of own work. Produces routine reports and other documents from standard templates. Performs a range of activities in a variety of structured environments.

• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 33 days holiday (including bank holidays)
• Office based
• 40 Hours per week - Monday to Friday
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Skills Required