Job Description

About the role...
We are looking for an IT Test Analyst to join the Technology team. The role is based in our Customer Support Centre in Walsall. After a probationary period, there is flexibility to work from home one day per week.
As Software Test Analyst, you will play a pivotal role in ensuring the quality, functionality, and reliability of our software products, which support a seamless shopping experience for our customers. You will be responsible for designing and executing comprehensive testcases across a range of platforms, including ERP, point-of-sale (POS) systems, inventory and order management systems,
We uphold three core behaviours that guide all our actions:
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why choose us?

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs.
• My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

Your Impact and Responsibilities...
In this role, you will work closely with the software developers, technical product owners and the business to understand system requirements, user needs, and key business objectives, translating them into test cases that cover both standard and edge-case scenarios.
You will be responsible for creating and maintaining test cases from business requirements, executing test cases, and documenting findings in a clear, structured manner. A proactive approach is essential, as you will regularly communicate test progress, results, and potential improvements to Test Manager and other key stakeholders.

• Work on multiple small projects and Change Requests (CRs) at the same time
• Create detailed and well-structured test cases
• Ensure test cases cover all functional and non-functional requirements
• Identify, document and track software defects
• Collaborate with development teams to verify fixes and resolve issues
• Work closely with business analysts, and Technical Product Owners to understand requirements and ensure comprehensive test coverage.
• Maintain accurate and up-to-date documentation of testing processes and results.

Skills and Knowledge...
We are looking for:

• Previous experience in a software testing or quality assurance role focused on customer-facing applications in the retail sector.
• Proven experience in using defect tracking tools, such as JIRA, Azure DevOps, to identify and document issues
• Knowledgeable in end-to-end general merchandise Retail functions such as Supply Chain, Finance, Marketing, Trading, Retail & Digital
• Knowledge of Testing best practice tool and techniques
• Knowledge of testing concepts, methodologies, and practices, such as functional, regression, integration and user acceptance testing (UAT)
• Ability to analyse complex systems requirements and write comprehensive test cases
• Strong attention to detail in understanding requirements and assessing potential risk areas

About us...
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.
Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprises-a place where our people can truly be the best versions of themselves!
Find out more about our Customer Support Teams...
https://player.vimeo.com/video/810146841?badge=0&autopause=0&player_id=0&app_id=58479

Skills Required