Job Description

IT Vendor Manager
Excellent Salary + Benefits
Location Birchwood - Warrington
Certas are seeking an IT business partner, providing excellent service and continuity around all aspects of IT Operations. Ensuring consistency of approach and considering the "bigger" picture is key. You will be experienced in operational IT, Vendor Management, Service management and Procurement, whilst also being able to draw out customer requirements for successful "right first time" delivery.
Key responsibilities:

• Driving collaboration between IT Service, vendors and the business.
• Owning the IT vendor lifecycle and contract maintenance within IT Operations.
• Maturing IT process and standards - especially within the supply base.
• Promoting user engagement within the business, outside of IT.
• Owning Change Management processes.
• Working alongside the Service Desk Manager to maintain the IT Service Catalogue and manage vendor relationships.
• Input into the IT Operations budgets and roadmap.
• Supporting operational compliance against industry/regulatory standards (e.g. PCI, GDPR, ITIL) is adhered to.
• Delivering consolidated reporting metrics to management & the wider business
• Producing dashboards, service reporting and detailed analysis for management and other IT support groups.

You must demonstrate:

• Broad experience around interfacing IT, the business and its suppliers.
• Strong relationship management, commercial awareness and communication skills.
• Demonstrable skills in making a positive difference to IT.
• Confidence to drive IT standards throughout the business.
• Knowledge of ITIL would be advantageous.
• Attention to detail and ability to review, implement and follow processes and guidelines.
• Someone who can work to high standards and demonstrates high levels of drive.

Apply today!
Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on skills, qualifications and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
For further information please email

Skills Required