Job Description

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Ricoh Europe is looking for an experienced IT Vendor Manager to join our IT Vendor & Cost Management team. Reporting directly to the Head of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem.
If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in a technology-driven environment, this role could be your next career move. What you will be doing
Vendor Relationship Management:

• Build and maintain strong relationships with key IT vendors (e.g., Microsoft, Oracle, IBM, Adobe, ServiceNow).
• Serve as the primary point of contact for all vendor-related matters, proactively addressing challenges and mitigating risks.
• Collaborate with internal stakeholders such as IT, business units, procurement, and legal departments to align vendor relationships with business priorities.

Contract Negotiation and Management:

• Develop and implement a robust vendor contract management framework, ensuring all contracts are properly documented and managed.
• Collaborate with the procurement department on contract negotiations, ensuring business requirements are met.
• Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments.

Vendor Performance Management:

• Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs).
• Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI.
• Identify opportunities for vendor consolidation and service rationalisation.

Vendor Innovation and Evaluation:

• Research emerging technologies and vendors to identify opportunities for innovation.
• Stay informed on industry trends and best practices in vendor management.
• Advocate for the adoption of new technologies and vendor solutions that enhance business agility and efficiency.

You will ideally have

• Bachelor's degree in information technology, Business Administration, or related field is desirable for this role.
• Extensive experience in IT Vendor Management or Procurement, particularly within a Digital Services company or fast-paced, technology-driven environment.
• Proven track record in building and maintaining relationships with vendors and internal stakeholders.
• Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making.
• In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS.
• Experience with contract management software (e.g., Ariba, Coupa) is a plus.
• Experience managing contracts related to cloud services, software licenses, and digital marketing platforms.
• Industry certifications (e.g., ITIL, Six Sigma) are a plus.
• Experience with Microsoft/Oracle/ServiceNow.
• Excellent communication, interpersonal, and negotiation skills.
• Strong attention to detail and ability to manage multiple priorities effectively.
• A proactive approach with the ability to work both independently and collaboratively within a cross-functional team.
• A strong understanding of IT procurement processes and best practices.

In Return For Your Commitment, You Can Expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team. We Are An Equal Opportunities Employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

Skills Required