Job Description

Role Overview:

Dennison JCB is the official JCB dealer for construction, industrial and access equipment and generators in Northern Ireland and Donegal.


Reporting to the Aftersales Manager, this is a key role within the aftersales side of our business, focusing primarily on promoting and supporting sales opportunities for our Dennison JCB parts and service offering, to both existing and new customers.

Location:

The role will be field based for the majority of the time across Northern Ireland and into Donegal and, will liaise closely with our award winning Dennison JCB Depot close to Templepatrick.

As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.

About The Role

Key Duties and Responsibilities:

To implement tailored customer plans for our existing customer base To identify, and secure, new customers; building long term effective working relationships and implementing tailored customer plans with clear guidance on parts and servicing prices Work to successfully achieve growth targets in parts and service sales as set by management Record customer visits, calls and contact within the appropriate relevant software package Obtain market intelligence and report on competitor activity Identify any potential impress stock opportunities and agree these with local depot management prior to setting up customer agreements. Monitor and manage impress stock levels on a monthly basis Report to management, errors, discrepancies, and damages for action to be taken Raise necessary invoices and goods return notes in conjunction with local depot Assist with the co-ordination of campaigns, events, and represent the company as required Pass on customer complaints in line with company procedures Respond to customer queries in a timely manner and keep in regular contact with customers to obtain sales of Company products or services Successfully build effective working relationships with key brand manufacturer representatives Maintain personal appearance/presentation, and working habits to reflect both the company and brand image

Required Criteria

Experience working in or significant knowledge of the plant or agri industry Demonstrable knowledge of construction plant machinery, including parts and attachments Be able to work methodically within defined processes and pay attention to detail Be able to demonstrate strong commercial awareness and an understanding of the final implications of decisions taken Be a confident and competent decision maker Possess the drive to identify potential growth opportunities and effectively analyse associated risks Have the ability to negotiate strongly and effectively, in a professional manner Possess the ability to build and maintain strong, positive working relationships to drive customer loyalty and confidence Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels Possess a proactive, flexible and methodical approach to work Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities Be able to manage time effectively Be able to work unsupervised and on your own initiative Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel
Possess a full, valid driving licence

Desired Criteria

Previous experience of selling parts, attachments and/or service contracts is highly desirable Previous experience and use of CRM systems would be desirable

Skills Needed

Client Relationship Management, Communication, Organisational skills

About The Company

Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles

Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.

Why Choose Dennisons?

Diverse Services, One Family:

Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.

Commitment to Customer Satisfaction and Innovation:

We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.

A Culture Rooted in Strong Ethics and Family Values:

Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.

A Story of Achievement and Future Innovation:

Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers

Company Culture

Your Future with Dennisons

At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.

We believe our staff are our most valuable asset.

We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:

Generous holiday entitlement

Cycle to Work Scheme Access to a pension scheme with generous employer contributions Healthcare benefits Retail discount scheme Free on-site parking at all our sites Ongoing training and development opportunities and Volvo manufacturer training A friendly work atmosphere within a real team environment Long term career prospects

Company Benefits

At Dennison, you're more than just an employee;

you're a vital part of a family that drives innovation in the commercial vehicle industry.


Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.


Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.


Join us, and become part of a story that values each individual's role in achieving collective success.


Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition

Salary

Not disclosed