Job Description

JEWELLERY MANAGER
Luxury Jewellers - 35,000 to 40,000
Location: London
An exciting opportunity has arisen for an experienced Jewellery Manager to join a prestigious luxury jeweller. This is a key leadership role for someone passionate about fine jewellery, client experience, and team development.
The successful candidate will oversee daily store operations, drive sales performance, and nurture a positive, customer-focused culture.
KEY RESPONSIBILITIES

• Achieve growth and hit sales targets by successfully managing the sales team and assessing individual strengths and development areas.
• Establish and maintain productive, professional relationships with key personnel and clients.
• Build and promote long-lasting customer relationships to enhance brand loyalty.
• Develop and implement new sales initiatives, strategies, and programmes to capture key demographics.
• Recruit, hire, and train a motivated and high-performing sales team.
• Oversee all operational aspects of the store, including:

• Inventory management
• Staff management
• Security measures
• Store maintenance and day-to-day operations
• Work with your line manager to develop relationships with influencers, PR companies, and stylists to increase brand visibility.
• Curate events and client experiences to promote brand awareness.
• Implement and manage CRM systems to grow and maintain a strong client database.
• Prepare monthly summary reports for Directors as required.

ABOUT YOU

• Proven experience in luxury retail or fine jewellery management.
• Strong leadership and coaching skills, with the ability to inspire and develop a team.
• Excellent organisational and communication abilities.
• A natural relationship builder with a genuine passion for delivering exceptional customer experiences.
• Commercially driven, confident, and results-oriented.

Skills Required