Job Description

Information Technology Services (ITS) is at the heart of delivering digital services to over 17,500 students and 2,000 staff. Our vision is for IT to be an integral valued business partner to the University, continually improving the level of service provided to our student and staff community.


You will be a key member of the Enterprise Applications team that delivers and supports a portfolio of business-critical applications. Key working relationships will include working with colleagues across ITS, engagement with stakeholders and application subject matter experts and working with application vendors and support teams to ensure optimal service delivery. You will continually endeavour to leverage these relationships to ensure the provision of high-quality services for the University's students and staff.

The Person

--------------


The successful candidate will be educated to degree level or with equivalent relevant experience, with a working knowledge of ITSM governance mechanisms including ITIL v 4.0. You will also have knowledge of 3-tier application architecture and the fundamentals of SSO technologies and database technologies that underpin them.


'Soft skills' are also fundamental to the role such as effective communication skills and an emphasis on customer service. You must be self-motivated with the ability to work under pressure and be interested in the applications level of ITS.

Directorate/Function

------------------------


Information and Technology Services provides and supports digital services and facilities for students and staff to enable learning, teaching, research and administration. Our key functions are to innovate, implement and support an extensive range of digital services across the University to assist our community access and process information to achieve their goals.


In addition to making a valuable contribution to sustainability across the University, our staff share a high customer service ethic and commitment to continuous improvement.

Further information

-----------------------


This is a full time, fixed term position until 31 December 2025, with a starting salary of 29,071 per annum.


Interviews are expected to be held the week commencing 8th September 2025.


For informal enquiries, please contact Jago Robins, Applications Delivery Manager.


Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students' identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.


We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


To apply click on 'Apply Now'. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.