We are looking for a motivated and friendly Junior Call Centre Advisor to join our marketing team. In this role, you will be the first point of contact for customers and prospects, assisting with enquiries, providing product information, and supporting sales campaigns. This is an excellent opportunity to develop your communication skills and gain valuable experience within the marketing sector.
Key Responsibilities
Handle inbound and outbound calls in a professional and courteous manner.
Provide clear and accurate information about our marketing services and campaigns.
Respond promptly to customer enquiries, resolving issues or escalating when necessary.
Support the sales team by generating leads and booking appointments.
Maintain detailed records of customer interactions using CRM systems.
Assist with administrative tasks related to customer service and marketing campaigns.
Collaborate with the marketing and sales teams to achieve targets and improve customer experience.
Skills and Qualifications
Excellent communication and interpersonal skills.
A positive attitude and eagerness to learn.
Ability to handle multiple tasks and work well under pressure.
Basic IT skills and familiarity with CRM or call centre software is a plus.
Previous experience in a customer service or call centre role is desirable but not essential.
Strong attention to detail and organisational skills.
What We Offer
Comprehensive training and ongoing support.
Opportunities for career growth within the marketing industry.
A friendly and dynamic working environment.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.