will assist in the day-to-day operations of our call centre team. You will play a vital role in supporting call centre agents, ensuring smooth communication, maintaining data accuracy, and helping deliver exceptional customer experiences.
Key Responsibilities:
Assist in coordinating call centre operations and agent schedules
Monitor performance metrics and help ensure KPIs are being met
Support call centre agents with enquiries and system navigation
Handle escalated customer queries when needed in a calm, professional manner
Maintain accurate records of customer interactions and outcomes
Collaborate with marketing teams to ensure brand consistency across campaigns
Provide reports and insights to management regarding call activity and trends
Requirements:
Strong organisational and communication skills
Basic knowledge of customer service or call centre environments
Attention to detail and ability to multitask effectively
Friendly, professional attitude with a problem-solving mindset
Proficiency in Microsoft Office or CRM systems is a plus
Previous call centre experience is helpful but not essential - training provided
What We Offer:
Full training and development programme
A clear pathway for career progression within the marketing and coordination space
Supportive and inclusive work environment
Weekly team events, workshops, and networking opportunities
How to Apply:
If you're organised, proactive, and ready to launch your career in customer coordination and marketing, apply now with your CV and a short cover letter.