Job Description

Role Overview:

As a Junior Call Centre Assistant, you will be the first point of contact for our customers, handling inbound and outbound calls in a professional and friendly manner. You will play an integral role in supporting our direct marketing campaigns, offering information, resolving queries, and helping customers discover the best products and services to meet their needs.

Key Responsibilities:

Handle inbound and outbound calls from customers to provide information, answer questions, and resolve issues. Assist in promoting products and services aligned with current marketing campaigns. Maintain accurate records of customer interactions in our CRM system. Upsell and cross-sell services where appropriate to meet campaign objectives. Support marketing campaigns by providing customer feedback and insights. Meet individual and team targets for customer satisfaction, call volume, and sales. Collaborate with other departments to ensure customer satisfaction and campaign success.

Skills and Attributes:

Strong communication skills, both written and verbal. A friendly and approachable phone manner. Ability to handle customer inquiries professionally and with patience. Goal-oriented with a passion for achieving targets. Organised with attention to detail and accuracy.

What We Offer:

Comprehensive training to get you up to speed. Opportunities for career growth and advancement within the company. A fun, dynamic, and supportive work environment. The chance to work on exciting direct marketing campaigns with well-known brands.
Join our team today and kickstart your career in customer service and direct marketing! Apply now!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, LS7 3JB (required)
Work Location: In person

Application deadline: 19/05/2025
Expected start date: 19/05/2025