Job Description

We're looking for a motivated and organised

Junior Call Centre Coordinator

to support our growing marketing team. This role is ideal for someone with excellent communication skills, a proactive mindset, and a desire to grow within a fast-paced, people-focused environment. You'll play an important part in coordinating daily call centre operations, supporting campaign delivery, and ensuring smooth communication between teams and clients.

Key Responsibilities

Assist in managing and coordinating the daily operations of the call centre team. Monitor performance metrics and ensure call targets and quality standards are met. Support the recruitment, onboarding, and training of new call centre representatives. Handle inbound and outbound calls when required, maintaining a high level of professionalism and customer service. Collaborate with the marketing and sales teams to ensure campaign goals and deadlines are achieved. Maintain accurate records of calls, feedback, and campaign performance. Help prepare performance reports and provide insights to improve efficiency. Support team leaders with scheduling, performance tracking, and process improvements.

What We're Looking For

Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Confident working in a fast-paced, target-driven environment. A proactive problem-solver with a positive attitude. Previous experience in a call centre or customer service environment is beneficial but not essential. A genuine interest in marketing, sales, and customer engagement.

Why Join Us

Be part of a dynamic and supportive marketing team. Gain hands-on experience in campaign management and client communication. Opportunities for career progression and professional development. Collaborative and energetic work environment where your contribution matters.

Ready to build your career in marketing and communications? Apply now and join our ambitious team!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person