Job Description

About Us

Ascend is the UK's leading manager of Single-Family Build-to-Rent homes, proudly delivering award-winning property management for over 10,000 homes nationwide. As we continue to grow across all areas of the business, this is an exciting time to join our team. We offer a supportive, collaborative, and fast-paced environment where you will have the opportunity to develop your skills and build a long-term career.

We now have an excellent opportunity for a Compliance Officer to join our head office in Sale. This role is well suited to someone earlier in their compliance career who is eager to learn, thrives in high-pressure environments, and has strong attention to detail. Full training will be provided, with higher risk elements supported by senior compliance staff.

The Ideal Candidate

We are open to applicants who may not have extensive compliance experience but can demonstrate:

Experience working in fast paced or high pressure environments Strong attention to detail and accuracy A proactive and inquisitive mindset Confidence using the phone and engaging with customers or third parties A willingness to learn, receive training, and gradually take on more responsibility A background in property, compliance, customer service, or administrative work is beneficial but not essential. What matters most is your attitude, work ethic, and commitment.

Key Responsibilities

You will support the Compliance Team across a variety of tasks, including:

Gather, review, and respond to Subject Access Requests in line with data protection regulations Investigate complaints thoroughly, including case reviews and meetings, with a strong focus on achieving resolutions Perform compliance-sensitive administrative tasks and manage critical business communications Produce and analyse Management Information (MI) reports Conduct trend analysis and contribute proactively to risk mitigation strategies across the business Support both internal and external client audits Keep up to date with relevant legislation within the property industry

Skills & Experience

We are looking for someone who can demonstrate:

Strong attention to detail and accuracy in their work Confidence communicating over the phone and via email Ability to follow processes and question inconsistencies Good organisational and time-management skills Proficiency with Microsoft Office Willingness to learn, adapt, and take on new skills Basic understanding of AML, GDPR, or property practices is useful but not required - training will be provided

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your birthday Start your weekend early with a 4pm finish on Fridays Annual attendance bonus to thank you for your commitment Paid time off for medical screenings Enhanced company sick pay with length of service Reduced Christmas operating hours Contributory pension scheme for long-term financial security Recognition programmes celebrating employees who demonstrate our values and behaviours Enhanced maternity and paternity pay
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay Transport links
Work authorisation:

United Kingdom (required)
Work Location: In person