Job Description

Job Overview

As a Junior Customer Service Agent, you will act as the first point of contact for customers, representing client brands with professionalism and enthusiasm. You'll handle enquiries, provide information, and support marketing campaigns while ensuring a positive experience for every customer. This role is ideal for someone who enjoys engaging with people and is eager to develop a career in customer service and marketing.

Key Responsibilities:

Respond to customer enquiries via phone, email, or in person in a friendly and professional manner. Provide information about products and services during marketing campaigns. Maintain accurate records of customer interactions and feedback. Support marketing campaigns by assisting with promotional activities and customer engagement. Collaborate with team members to meet individual and team performance targets. Resolve customer issues efficiently or escalate when necessary. Participate in training to improve communication, customer service, and marketing skills.

What We're Looking For:

Excellent verbal and written communication skills. Positive, approachable, and professional attitude. Strong organisational skills and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Willingness to learn and develop within the marketing and customer service field. No previous experience required, full training provided.

What We Offer:

Comprehensive training and ongoing support. Clear career progression into senior customer service or marketing roles. Supportive and collaborative team culture.

Start your career in marketing and customer service today!

If you're motivated, people-focused, and ready to learn, apply now and join a company that values growth, teamwork, and success.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced paternity leave Free or subsidised travel Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

England, N7 7PX (required)
Work Location: In person