Job Description

Job Summary

As a Junior Customer Service Coordinator, you'll play a key role in ensuring smooth communication between clients, customers, and our internal marketing teams. You'll help manage customer enquiries, coordinate campaign-related tasks, and ensure the delivery of excellent service throughout every stage of our marketing projects. This role is ideal for someone who's organised, people-oriented, and eager to grow within a fast-paced marketing environment.

Key Responsibilities:

Act as a key point of contact for customer enquiries, ensuring timely and professional responses. Coordinate customer service activities in support of ongoing marketing campaigns. Maintain accurate records of client and customer communications. Assist with campaign setup, scheduling, and logistics. Collaborate with marketing and sales teams to deliver exceptional customer experiences. Gather and report customer feedback to improve campaign effectiveness. Support senior coordinators and managers with administrative and project-based tasks. Ensure that all customer interactions reflect the company's values and brand standards.

What We're Looking For:

Excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Positive attitude and willingness to take initiative. Ability to multitask and thrive in a dynamic, fast-paced environment. A team player with a problem-solving mindset. Basic understanding of customer service or marketing principles is a plus. No prior experience required, full training provided.

What We Offer:

In-depth training and mentorship to develop your skills. Clear career progression into senior coordination, marketing, or management roles. Supportive and collaborative team culture.

Start your journey in customer service and marketing today!

If you're ambitious, people-focused, and ready to learn, apply now to join a company that values growth, teamwork, and success.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

England M2 6FW (required)
Work Location: In person