Job Description

Role Overview

As a Junior Customer Service Executive, you will be the first point of contact for customers, playing a vital role in representing our clients' brands. You'll provide exceptional service, resolve queries, and help support the customer journey while working closely with our sales and marketing teams.

Key Responsibilities

Engage with customers via phone, email, or in-person during promotional campaigns Deliver outstanding customer service with a professional and approachable manner Respond to queries, provide information on products and services, and handle minor complaints Accurately log interactions and maintain updated records in the CRM system Support sales teams with client follow-ups and pre/post-campaign communication Collaborate with marketing teams to ensure consistent messaging across all customer touchpoints Gather customer feedback and report trends to help improve campaign strategies Assist in preparing customer service reports and documentation for internal review

Ideal Candidate

Excellent verbal and written communication skills A friendly, positive attitude with a strong customer focus Confident working in a fast-paced, marketing-led environment Able to manage time effectively and multitask Tech-savvy with basic experience using CRM or data entry tools (training provided) A willingness to learn and grow within a team-oriented culture Previous experience in customer service, hospitality, or marketing is a bonus but not essential

What We Offer

Full training and mentorship for your career development A fun, energetic team with regular socials and team incentives Opportunities for progression within the customer service or marketing teams Exposure to marketing campaigns and leading brand partners

If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person

Application deadline: 27/07/2025
Expected start date: 28/07/2025