In this role, you will serve as a bridge between our marketing team and customers, responding to enquiries, providing information on marketing campaigns, and assisting in promotional activities. This is an ideal opportunity for someone looking to build a career in customer service within the marketing industry.
Key Responsibilities
Handle customer enquiries via phone, email, and chat in a professional manner
Provide clear and accurate information about marketing services, promotions, and campaigns
Maintain and update customer information in CRM systems
Relay customer feedback to the marketing team to enhance campaigns
Assist with basic marketing tasks, including event support or promotional activities
Ensure a high standard of customer satisfaction and service delivery
Skills and Qualifications
Excellent communication and interpersonal skills
Friendly, approachable, and customer-focused attitude
Strong organisational skills with the ability to manage multiple tasks
Keen interest in marketing and customer engagement
Previous customer service experience is an advantage but not essential
What We Offer
Full training and ongoing support
Career progression opportunities within customer service and marketing
Supportive, creative, and collaborative work environment
Ready to combine customer service skills with a passion for marketing?