We are seeking a friendly and motivated Junior Customer Service Support Agent to join our growing marketing team. This role is ideal for someone who enjoys helping people, solving problems, and supporting customers to ensure they have a positive brand experience. You will be the first point of contact for customer enquiries, working closely with the marketing and sales teams to provide accurate information and efficient service.
Key Responsibilities
Handle incoming customer enquiries via phone, email, and in person.
Provide information about products, services, and promotions.
Assist in resolving customer concerns quickly and professionally.
Maintain accurate records of customer interactions and feedback.
Support the marketing team by gathering customer insights to improve campaigns.
Ensure brand consistency and uphold company values in all communications.
Requirements
Excellent communication and interpersonal skills.
Positive, customer-focused attitude.
Strong organisational skills with attention to detail.
Ability to work well in a team environment.
No previous experience required - full training provided.
Benefits
Comprehensive training and ongoing support.
Opportunity to develop skills in customer service and marketing.
Career progression opportunities within the company.
Supportive and friendly work environment.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV!