Job Description

Role Overview

We are looking for a

Junior Customer Service Operator

to join our team. You will be the first point of contact for clients and prospects, handling enquiries, providing support, and ensuring a positive experience with our services. This is a great opportunity for someone starting their career in marketing and customer service.

Key Responsibilities

Respond to inbound calls, emails, and messages from clients and prospects. Provide clear and professional information about our marketing services. Assist in resolving client queries efficiently and courteously. Maintain accurate records of interactions in the CRM system. Work closely with the marketing and sales teams to support campaigns. Contribute to meeting team targets and ensuring client satisfaction.

Skills & Qualities

Excellent communication and interpersonal skills. Friendly, approachable, and customer-focused attitude. Ability to remain calm and professional under pressure. Strong organisational skills and attention to detail. Willingness to learn and develop in a fast-paced marketing environment. Basic computer skills and familiarity with CRM software is a plus.

What We Offer

Hands-on experience in customer service within the marketing industry. Opportunities for growth and career development. Supportive team environment with training and mentoring. Exposure to marketing campaigns and client interactions.

Ready to kick-start your marketing career?

If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Sabbatical Sick pay
Work Location: In person