Job Description

Role Overview:

As a Junior Customer Service Specialist, you will be the first point of contact for our clients, providing excellent support, answering queries, and ensuring a smooth client experience. This role is ideal for someone who is enthusiastic about customer care and eager to develop their career in marketing support.

Key Responsibilities:

Respond promptly to client inquiries via phone, email, or chat. Provide support and guidance to clients regarding our marketing services. Maintain accurate client records and update internal databases. Assist the marketing team with client communications and campaign follow-ups. Identify and escalate client concerns to the relevant teams when necessary. Contribute to improving customer service processes and client satisfaction.

Requirements:

Excellent verbal and written communication skills. Strong interpersonal skills and a client-focused mindset. Ability to work in a fast-paced, dynamic environment. Strong organisational skills and attention to detail. Previous experience in customer service is advantageous but not essential. Interest in marketing and client engagement is a plus.

Why Join Us:

Gain hands-on experience in customer service within a marketing environment. Develop professional skills in client relations and communication. Work in a supportive, collaborative, and creative team.

If you're ready to start your career in marketing and customer service, apply now and help us deliver exceptional client experiences!

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work Location: In person