Job Description

The Role

As a

Junior Customer Success Specialist

, you'll work closely with our clients and internal teams to support campaign delivery, solve challenges, and build long-term relationships. Your mission is to make sure our clients are happy, informed, and achieving their goals with us.

Key Responsibilities

Support the onboarding of new clients and help them understand our marketing services Serve as the day-to-day contact for client communication and campaign updates Monitor campaign progress and performance, providing reports and feedback Identify opportunities to improve client satisfaction and suggest service enhancements Collaborate with the marketing, sales, and operations teams to ensure seamless campaign execution Proactively resolve client queries or concerns in a timely, professional manner Assist in managing project timelines, deliverables, and expectations

What We're Looking For

Strong interpersonal and communication skills (written and verbal) A customer-first mindset with a keen eye for detail Organisational skills and the ability to manage multiple projects simultaneously Positive attitude and willingness to learn in a fast-paced environment Proactive problem-solver with a passion for service excellence Previous experience in customer service, account management, or client-facing roles is a plus -- but not essential Familiarity with CRM tools, project management software, or marketing platforms is beneficial

What We Offer

Full training and professional development opportunities Friendly, collaborative, and supportive team environment Exposure to exciting campaigns with well-known brands Regular team socials, performance incentives, and bonuses

Ready to build strong relationships and play a key role in client success?

Apply today and grow your career with a company where clients -- and people -- come first.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Work authorisation:

United Kingdom (required)
Location:

Liverpool L1 4DQ (required)
Work Location: In person

Application deadline: 03/08/2025
Expected start date: 04/08/2025