Job Description

See yourself here...

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It's Monday morning, and your first call is with an HR manager who's thrilled because the automation you set up last week just saved her team hours of admin work. Later, you help another customer discover a new feature in Cezanne HR that makes their onboarding process smoother. You wrap up the day by sharing feedback with our product team - ideas that could improve the experience for hundreds of customers.



That's life as a Customer Success Specialist with Cezanne HR: helping people achieve more, making their workdays easier, and shaping how we deliver customer success as we grow.

About Cezanne

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We're Cezanne - nice to meet you!


We're a customer-first business with a powerful cloud HR platform that helps HR teams manage their people, processes, and progress. Over the last 12 months, our Customer Success team has grown from just two people to seven - and it's all thanks to our commitment to keeping customers happy, supported, and successful.



Our team is a mix of seasoned experts from leading HR and software companies, alongside colleagues with deep Cezanne HR product knowledge. Together, we've hit record-breaking results in low churn, customer satisfaction, and leads for our sales team. Now, we're looking for the next friendly, motivated person to join us.

Why this role is exciting

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This is a junior role - ideal if you're at the start of your career or ready for a change. You don't need years of experience; we're looking for someone with passion, curiosity, and a genuine desire to help HR professionals succeed.



You might be in HR, recruitment, customer service, or software support - or any role where building relationships and delivering great experiences is key. If you love working with people and finding ways to make their lives easier, you'll fit right in.

What you will do

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Build trusted relationships with your customers Help them adopt our software and realise its full value Listen to feedback and pass it to the right teams Spot opportunities for automation to support customers at scale Work with our Support and Implementation teams for a seamless experience Monitor customer health and step in when needed Celebrate customer successes along the way

What we are looking for

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You'll thrive in this role if you:

Are organised and great at juggling tasks Love talking to people and building rapport Have a positive, problem-solving attitude Are curious about tech and how automation can improve the customer journey Are s clear and confident communicator Take ownership and follow through


Previous experience in customer success, HR, recruitment, or software support is a bonus, but not essential - we'll train you.

Our recruitment process

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CV Review - Our Director of Customer Success will personally review your application Initial Call (15 mins) - A quick phone chat to learn more about you Second Stage Interview - An online Teams interview with the Director of Customer Success and the Director of Customer Task + Interview - A short practical exercise and discussion Culture Call - A final conversation to make sure we're the right match

Perks of working with us

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A friendly, collaborative team that wants you to succeed Training and development opportunities Access to tools like HubSpot and other customer success tech The chance to help shape our processes as we grow


Plus our benefits:

28 days annual leave + bank holidays A day off for your birthday 250 working from home budget Health Insurance, Life Assurance, and Income Protection Employee assistance program Buy and sell annual leave A culture built on flexibility and trust * Regular social events, remote and in person