Job Description

Junior IT Administrator
Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together
Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems.
This is an ideal opportunity for someone early in their IT career who wants hands-on experience across infrastructure, applications, networking, and user support. Must have a positive 'can do' attitude and be open to tasks outside of traditional IT.
This fulltime role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here's what we offer:
Incredible Training & Development - Whether you're refining your skills or aiming higher, we'll support your growth in a multi-faceted and dynamic IT environment
Competitive salary
Weekly pay - every Friday, without fail
50% staff discount - for you, your family, your friends
25 days holiday, pension scheme
Responsibilities
As the Junior IT Administrator, your core responsibilities would include:
Service Desk & User Support
EPOS & Restaurant Systems
Infrastructure & Networking
Hardware & Peripheral Support
Business Applications
Operational Support
Cyber and Data Security
Skills & Experience
Essential:
Strong interest in IT support and problem-solving
Always willing to help with a positive attitude
Excellent communication skills
Ability to translate technical concepts into language operational personnel can understand
Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals
Ability to work independently and under pressure in a fast-paced environment
Customer-first mindset
Understanding of Cyber Security and basic security best practises
Desirable:
Experience in multi-site hospitality or retail IT and operations
Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus
Basic knowledge of Active Directory
Understanding of Wi-Fi troubleshooting and network basics
Experience with printers and peripherals
Exposure to ticketing systems
Sequel Server T-SQL, SSRS administration and experience
Unifi Protect/Hik Vision experience a plus
INDHP

Skills Required