Job Description

Based in the Herefordshire village of Much Marcle, Westons Cider is an independent cider-making company, making premium award-winning ciders since 1880.

We are seeking a motivated and detail-oriented Junior IT Analyst to support our IT operations, data reporting, and infrastructure.

This entry-level role is ideal for candidates with foundational knowledge in IT systems, API development, and data visualization using Power BI.

Key Responsibilities:

Provide first-level technical support to end-users via phone, email, or in person. Troubleshoot hardware, software, connectivity issues, issues related to Microsoft Dynamics NAV and/or Business Central, escalating complex problems as needed. Document technical issues, resolutions, and system changes in the helpdesk system. Assist in the development and testing of basic APIs for internal system integrations. Create and maintain Power BI dashboards and reports to support business decision-making. Support onboarding processes including setting up user accounts, workstations, and mobile devices. Participate in IT projects such as system upgrades, migrations, and deployments. Maintain inventory of IT assets and ensure proper documentation. Follow IT policies, procedures, and security protocols.

The successful candidate will be able to demonstrate the following skills / experience / qualifications:

A degree or diploma in Information Technology, Computer Science, or a related field (or equivalent). Previous experience in an IT support or analyst role. Familiarity with Windows operating systems, Microsoft Dynamics NAV and/or Business Central. Experience with Power BI for data visualization and reporting. Exposure to API development using tools or languages such as Postman, Python, or JavaScript. Strong Excel and Microsoft Office Suite skills. Strong problem-solving and communication skills. Ability to review processes and identify areas for improvement. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Desirable

Knowledge of Jet or SQL query (but not essential). Certifications such as CompTIA A+, Microsoft Power BI, or relevant Dynamics certifications are a plus.
This role offers a pathway to more advanced positions such as IT Analyst, Data Analyst, or ERP Systems Specialist, depending on performance and continued learning.

If you like the sound of what you're hearing, join our team where People, Pride, Passion, and Expertise matter!

For further information about the role, please contact our HR Team on 01531 660233.

Benefits include:

Company Pension Private Medical Insurance Corporate Healthcare Cash Plan Share Scheme Life Assurance Free on-site parking with discounted EV chargers Employee discount across our Visitor Centre Shop and Scrumpy House Restaurant On-site gym Cycle to work scheme Additional holiday purchase scheme available
Job Types: Full-time, Permanent

Benefits:

Additional leave Employee discount Life insurance On-site gym On-site parking Private medical insurance
Work Location: In person