Job Description

Junior IT Support Analyst
Salary up to 24K
Based onsite in Bromley, Kent - Monday - Friday 9:00am - 5:30pm
Are you a recent school or college graduate with excellent academic achievements, eager to launch your career in IT support? Look no further, as we have an exciting opportunity tailored just for you!
At Excelcare we have an exciting opportunity for a Junior IT Support Analyst to join our IT Department and support over 3100 users and work collaboratively as part of a wider team.
We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business.
Main Responsibilities:

• Professionally handle incoming support requests from end-users via telephone.
• Efficiently monitor and manage the ticket queue for incoming requests.
• Prioritise and schedule problems, with the option to escalate issues to the IT Support Team or IT Support Manager when necessary.
• Build strong rapport with customers to gather problem details effectively.
• Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
• Identify and become proficient in the software and hardware used and supported by our organization.
• Learn the ordering and invoicing process.
• Assist in setting up new user profiles and deactivating them when needed.
• Participate in hardware installation and configuration.
• Become proficient in the company asset management system.

What you can expect:

• Salary: up to 24k
• Full time role working from Monday - Friday, based at our Head Office in Bromley
• 25 Days holiday plus bank holiday
• Comprehensive induction programme
• Free learning and development
• Contributory Pension Scheme
• Annual Salary Review
• Employee of the month awards- 100 for outstanding contribution
• Staff Appreciation Days
• Long service awards
• Working within a great, friendly team and organisation
• Regular team lunches and company events
• The opportunity to enhance your existing skills and learn many more
• DBS Certificate paid for by Excelcare
• Remote working 1 day per week after probation period

Desired Skills and Experience:

• While prior support experience and exposure to the IT office environment are beneficial, we welcome recent school leavers with a strong interest in IT.
• A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
• Excellent communication skills are essential.
• Possess strong customer-facing abilities and an approachable personality to connect with our user base and team members.

If you're ready to embark on an exciting career journey in IT support and meet the above qualifications, we encourage you to apply for this Entry-Level IT Support position. Join our team and be part of our commitment to excellence in IT support.
To apply, please submit your CV and a brief cover letter highlighting your passion for IT and any relevant experiences or coursework. We eagerly await your application and the possibility of welcoming you to our team!
If this sounds like the role for you, please apply online today

Skills Required