Job Description

If you are looking for IT engineer jobs, GTS is here to help. This role is for a Junior IT Engineer based in Manchester.
For other great career opportunities, check out our . If you cannot find the role you are looking for, to be kept up-to-date with all our latest roles.
Role overview
As a Junior IT Engineer based at , your primary responsibility will be to manage and resolve technical issues that are escalated from the helpdesk. You will work closely with end users to troubleshoot and resolve hardware, software, and connectivity problems, while also contributing to various business projects.
Key Responsibilities
Incident Response
First, address and resolve customer incidents and service requests escalated by the client service desk within agreed Service Level Agreements (SLAs).
Secondly, provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues, ensuring resolution within specified timeframes.
Likewise, keep the client service desk updated on progress for each incident to ensure accurate tracking and communication.
Escalation and Support
You must promptly escalate unresolved issues or complex incidents to more experienced engineers to maintain adherence to customer SLAs.
Also, engage in proactive checks such as floor-walking to identify and resolve potential issues before they are formally raised as incidents.
Rotational Schedule
Work on a rotational schedule of 4 days on and 4 days off, with shifts from 06:00 am to 06:00 pm or 06:00 pm to 06:00 am.
Needed for the position:
First, you must have a minimum 12 months in an IT support role or equivalent qualifications
Secondly, be proficient in the latest technologies and solutions
Furthermore, have a strong understanding of Microsoft Windows Desktop software
Likewise, have knowledge of network protocols, server hardware, and configuration
Most importantly, a 5-year UK working history is needed for airside clearance.
Also import, you will need a full UK driving license.
Must have good verbal and written communication skills
Capable of lifting or pushing 20-40 kilograms, standing or kneeling for extended periods, and using mechanical tools
Personal Attributes
Firstly, you must be self-motivated and have a willingness to learn and adapt to new challenges or changes.
Second, be passionate about delivering high-quality service to end us
Role benefits
Holiday leave, life insurance, shift allowance, and Perkbox discounts
Apply for IT engineer jobs with GTS today
Treat yourself to award-winning IT training
Are you looking to improve your career with award winning IT training? Check out our today!