Job Description

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The Role
Contracted to 40hrs per week Monday to Friday, based in our Midsomer Norton Head Office. As our Junior IT Engineer, you'll be part of a small but dynamic IT team providing first-line support to the business, support colleagues via our helpdesk. You'll also help maintain and improve our IT infrastructure, support project delivery, and ensure our systems run smoothly and efficiently as we scale.
What You'll Be Doing

• Providing first-line IT support
• Manage and escalate tickets appropriately, maintaining clear communication with the user
• Setting up and maintaining hardware, software, and upgrades in line with Bridges IT roadmap
• Assisting in IT projects
• Assist with account management, permissions, and security monitoring

At Bridges we are more than Engineers.
We are listed on the Sunday Times Top 100 Places to Work 2024.
As a team we shape and support engineering and construction for our clients who in turn touch the daily lives of millions of people across the UK. We have a large diverse team of talented Safe & Happy People, combining their strengths and ambition to bring innovation and evolution which ensures Sustainability for all stakeholders.
Across our key sectors - Water, Power, Energy and Aggregates, and supported through our regional office network supported by our manufacturing hub located in the heart of Somerset which forms part of our 60,000ft head office complex - we deliver diverse and interesting projects and programmes throughout UK infrastructure.
Our projects range in value from 5k to 15m, taking the role of Principal Contractor and Principal Designer on various schemes, and supporting our valued Tier 1 contractor clients in a subcontractor and off-site manufacturing capacity
Requirements:
We're looking for someone who's both technical and personable, with a genuine passion for IT and problem-solving. You'll be a proactive team player, able to adapt quickly and deliver great service.
Essential:

• Basic understanding of computer hardware and troubleshooting issues
• Knowledge of common software applications and their functions
• Knowledge of Microsoft operating systems (Windows, Mac, Linux)
• Understanding of IP addresses, DNS and how devices connect to a network
• Good communication and customer service skills and approach

Desirable:

• Previous experience in an IT department
• Ability to prioritise tasks, manage workloads and meet deadlines
• Analytical and critical thinking skills, to logically break down problems and find solutions

Benefits:
BENEFITS OF WORKING FOR BRIDGES
RoSPA Gold Medal winner, Bridges - is an excellent company to work for and a great place to develop your career. Our goal is to exceed the very highest standards and ensure our people work in a culture of health, safety and well-being.
We are currently holders of the Armed Forces Covenant Gold Award, which reinforces our commitment to supporting the armed forces community.
We are a family-run business with a friendly and welcoming culture, and we are dedicated to helping our employees learn, develop, and achieve success - along with us and throughout their careers.
Bridges also offers an excellent benefits package:

• Competitive salaries
• Company car/car allowance
• Health cash plan with Healthshield
• Standard Life Pension Scheme - 5% company contribution
• Life Assurance Scheme
• Employee Discount Scheme
• Bike 2 Work scheme
• Training and development opportunities
• Employee referral scheme - 1,000 if you successfully introduce someone
• Employee recognition schemes
• Enhanced Maternity and Paternity pay

When you join us, you'll be part of our exciting journey.
Wherever your journey begins with us, through mutual engagement, we'll make sure you are supported and invested in. We believe in 'team bridges' and leadership at all levels with our guiding principles: Safe People, Happy People, Sustainable Business.
Come and be part of our team!
Bridges is an equal-opportunity employer and is committed to ensuring equality and diversity within the workplace

Skills Required