Job Description

:
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.
This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!
What You'll Be Doing:

• Providing technical support by diagnosing and resolving IT issues for employees across the business.
• Logging and managing support tickets, ensuring timely resolution in line with IT procedures.
• Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.
• Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).
• Managing user accounts and permissions in Active Directory.
• Assisting with IT inductions for new starters.
• Troubleshooting and maintaining printers, laptops, and other office hardware.
• Tracking IT assets and ensuring efficient use of hardware and software licenses.
• Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.
• Liaising with third-party vendors to resolve hardware and software issues.

Professional Competancies:

• Problem Solver - You love tackling IT challenges and finding creative solutions.
• Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.
• Great Communicator - You can explain technical issues in a clear and friendly way.
• Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.
• Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.

What You'll Need:

• Educated to AS Level, BTEC, NVQ Level 3, or equivalent.
• Experience troubleshooting and diagnosing IT issues.
• Basic knowledge of Active Directory and Microsoft Intune is a plus.
• A willingness to learn, develop, and grow in an exciting and evolving IT environment.

Salary/logistics:

• circa 30,000 basic salary
• hybrid working (2-3 days in the office post probation)
• Up to 10% bonus

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.

Skills Required