Job Description

Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.

We believe that a car park isn't just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking...even the concrete places!

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.

CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.

Purpose of Role:

The person will be responsible for assisting the legal department in all stages of our small claims court bulk litigation and other claims matters. You will need to be comfortable working independently, conducting research, doing data entry, scheduling, and maintaining case files, and completing other ad-hoc requests, as needed.

The ideal candidate will be focused, able to work collaboratively, creatively, innovatively and use their discretion accordingly, and work proactively within our legal team on all litigation matters from pre-action through to enforcement.

We are looking for candidates who are ambitious, looking to gain experience in a busy in-house litigation department, and progress to senior positions at Creative Car Park.

Main responsibilities:

- Background fact and basic legal research

- Coordinate and schedule calendars (hearing, mediations)

- Upload claims on The Civil Bulk Upload Service

- Keep records of Acknowledgment of services and mediation agreement and progress cases where needed.

- Enter CCJ request on The Civil Bulk Upload Service.

- Answer calls

- Attend mediation meetings.

- Deal with Defendant and court correspondence at PA stage.

- Administrative support for hearings and trials

- Prepare Pre-Claim report and work with 3rd partners for PTP

- Logistical support and filing of documents

- Assist paralegals with case management

- Assist 3rd party DCAs in the prelegal collection and post CCJ enforcement.

- Assist department manager with reporting and ad hoc activities.

Person Specification:

- The ideal candidate will have excellent communication skills, with excellent written and spoken English. Has a strong attention to detail, demonstrates good time management and strong negotiation skills.

- Are commercially savvy, demonstrate a proactive, positive, and detail-oriented approach and can work under pressure to tight deadlines.

- Confident to speak on the phone and able to handle some difficult calls

Qualifications / Experience:

- The candidate will ideally have a degree in English Law or equivalent qualification, alternatively previous experience as legal assistant, junior paralegal or equivalent vocational/academic background.

- Minimum 2 years' experience in administrative field

- Experience in data analysis

Knowledge & Skills :

- Be proficient in Microsoft Word, Excel, and Outlook.

- Hight computer literacy

- Methodical, accurate, logical and concise approach to work with attention to details

- Excellent communication skills

- Organised, punctual and able to work well under pressure.

Characteristic

- Positive, Proactive and Confident

- Receptive and flexible to change

- Highly organised and resourceful

- Friendly with can-do attitude

We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you'll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

Sound like your perfect match?

If you're the right person for the role you'll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you

Job Types: Full-time, Permanent

Pay: 27,050.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking Referral programme Sick pay Work from home
Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Confident on telephone handling difficult calls?
Experience:

Administration: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London N3

Reference ID: JPAug2025