Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
Check out the development opportunities in the RTA Team.
This is a Hybrid role, the RTA team works from our Cardiff City Centre Office 4 days per week. Your first 6-12 weeks will be 5 days a week in the office whilst you get set up in your new role.
What You'll Be Doing
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In this role, you'll play a key part in making sure our Specialist Support and Collections teams run smoothly each day. You'll help align agent schedules with business needs, manage time spent on training or other tasks, and keep track of attendance for Team Leaders. You'll also support the Management team by keeping an eye on performance, creating well-balanced rotas, making real-time adjustments when needed, and finding ways to improve how we work
Making sure agents stick to their schedules so we can provide the best possible service
Planning off-phone activities, like training or meetings, at the best times for the business
Keeping track of absences and lateness, updating reports, and keeping Team Leaders informed
Creating and managing rotas based on expected demand and any last-minute changes
Supporting the Management team in delivering the best experience for our customers
Keeping an eye on trends and unexpected changes, stepping in with backup plans when needed
We're Looking For
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Strong analytical skills with the ability to investigate call volume spikes, identify root causes, and recommend solutions
Experience in a contact centre environment, with a focus on analysing trends and performance data
Ability to provide clear insights and feedback to improve operational efficiency
Comfortable working with data to understand patterns, impacts, and ways to prevent future issues
Proactive approach to problem-solving, ensuring service levels are maintained
Strong communication skills to share findings and collaborate with teams effectively
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare, including dental and optical services through Vitality
Check out more of our benefits, values, and mission here.
Interview Process
First stage: 30-minute intro and values call with Talent Partner (Video call)
Final stage: 60-minute overall assessment with Team Manager (In person)
Other Info
Check out our 'Top Tips' for interviewing.
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Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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